1. Agreement to these terms

These Terms of Service ("Terms") govern your use of the Viesla Studio website (viesla.com) and any services you engage us to provide. By using our website, submitting an enquiry, or accepting a proposal from us, you agree to these Terms. If you do not agree, please do not use our website or services.

2. Our services

Viesla Studio provides digital services which may include website design and development (including WordPress, WooCommerce, Shopify and YouCan stores), website redesign, branding, SEO, booking and lead-generation systems, social media templates, digital marketing, business automation and AI chatbots. The exact scope of any engagement is defined in the proposal or quote we agree with you.

3. Quotes, proposals and orders

Following an enquiry or free call, we may provide a written proposal or quote describing the scope, deliverables, timeline and price. A quote is valid for the period stated on it. A project is confirmed once you accept the proposal in writing and pay any required deposit. Work outside the agreed scope ("out-of-scope work") may be quoted separately.

4. Fees and payment

• Prices and payment terms are set out in your proposal or invoice.
• Unless agreed otherwise, projects require a deposit before work begins, with the balance due at agreed milestones or on completion.
• Recurring services (such as hosting, maintenance or marketing) are billed on the agreed schedule.
• Invoices are payable by the due date stated. Late or non-payment may result in paused work and, where applicable, additional charges permitted by law.
• Unless stated otherwise, prices exclude any applicable taxes, and third-party costs (domains, hosting, premium plugins, ad spend, licences) may be charged separately.

5. Your responsibilities

To deliver on time and to a high standard, we rely on you to:

• Provide accurate information, content, images, logos and access we reasonably need.
• Review deliverables and give clear, timely feedback and approvals.
• Ensure you own or are licensed to use any materials you provide to us.
• Keep account credentials secure and comply with the rules of any third-party platform used.

Delays in providing content, feedback or payment may affect the project timeline.

6. Timelines and delivery

We provide estimated timelines in good faith. Timelines depend on the agreed scope and on receiving what we need from you promptly. Estimated dates are not guaranteed unless expressly agreed in writing.

7. Revisions and approvals

Each project includes the number of revision rounds stated in the proposal. Additional revisions, or changes requested after you have approved a stage, may be charged as out-of-scope work. Approval of a deliverable indicates it meets the agreed requirements.

8. Intellectual property

• Your materials: you retain ownership of the content, logos and materials you provide to us.
• Final deliverables: upon full payment, ownership of the final custom deliverables we create specifically for you transfers to you, except for third-party and pre-existing components.
• Our tools and components: we retain rights to our pre-existing know-how, code libraries, frameworks and reusable components, and grant you a licence to use them as part of your deliverables.
• Third-party assets: themes, plugins, fonts, stock media and platforms remain subject to their own licences.
• Portfolio: unless you ask us in writing not to, we may display the work we produced for you in our portfolio and marketing.

9. Third-party services and platforms

Our work often relies on third-party services and platforms (for example, WordPress, WooCommerce, Shopify, YouCan, hosting providers, payment gateways, Google services and AI providers). These are governed by their own terms, pricing and availability, which are outside our control. We are not responsible for changes, outages, or issues caused by third-party services.

10. Results and no guarantees

We work hard to deliver effective, conversion-focused results, and we may share examples of past outcomes. However, results depend on many factors outside our control (your market, offer, budget, and the platforms involved). We do not guarantee specific search rankings, traffic, lead volumes, sales or revenue. Any figures shown on our website are illustrative, not promises.

11. Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only to perform or receive the services. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

12. Warranties and disclaimers

We provide our services with reasonable skill and care. Except as expressly stated, our website and services are provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the website or any deliverable will be uninterrupted, error-free or free of vulnerabilities at all times.

13. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or goodwill. Our total liability arising out of or relating to a project or these Terms will not exceed the total fees you paid to us for the specific service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

14. Cancellation and refunds

Either party may end an engagement in writing. If you cancel a project in progress, you remain responsible for work completed and costs incurred up to the cancellation date, and deposits are generally non-refundable except as required by law or as stated in your proposal. Recurring services can be cancelled with the notice period stated in your agreement.

15. Support and maintenance

Unless a support or care plan is agreed, project fees do not include ongoing maintenance, updates, backups or fixes after handover. We offer optional maintenance plans, which are described separately.

16. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including internet or hosting outages, third-party platform failures, natural events, or other circumstances of force majeure.

17. Governing law

These Terms are governed by the laws of [Country/Jurisdiction], and any disputes will be subject to the courts of [Jurisdiction], without regard to conflict-of-law rules.

18. Changes to these terms

We may update these Terms from time to time. The current version is always published on this page with the "Last updated" date. Continued use of our website or services after changes take effect means you accept the updated Terms.

19. Contact us

Questions about these Terms? Contact us at contact@viesla.com.